• Our #1 goal at SendHappyCrates.com is to make you SMILE! If you are not completely satisfied with your order, please reach out to us at CustomerService@SendHappyCrates.com and be sure to reference your order # so that we can try to resolve your order issues. We’re here to help you every step of the way.
• You may return eligible items – for whatever reason – up to 30 days from the date of delivery. Please note, subscription crates are NOT eligible for return.

To begin a product return, please email us returns@SendHappyCrates.com and be sure to include your order# and the problem with your order so that we can better assist you.

Return Shipping

• Please note that if you’re returning apparel due to the wrong size, or a gift crate, you are responsible for return shipping costs.

Packaging

• Products must be returned in their original, unopened, and undamaged packaging in order to be eligible for a refund. We recommend that you choose a shipping method that is trackable.
• Once we receive your package, we will credit the amount of the item to the original method of payment within 14 business days of receiving the return. If the item was purchased with a gift certificate or as a gift, you’ll be issued an in-store credit for the amount of the item.